Comments on: Air Xpand 2: Review https://audioordeal.co.uk/air-xpand-2-review/ Music Production, Podcast, and DJ Tutorials Mon, 29 Nov 2021 20:10:55 +0000 hourly 1 https://wordpress.org/?v=6.5.2 By: rinkeborgia https://audioordeal.co.uk/air-xpand-2-review/#comment-22323 Mon, 29 Nov 2021 20:10:55 +0000 http://box5722.temp.domains/~audioor1/air-xpand-2-review/#comment-22323 I got the Xpand!2 product too. Admittedly, it is a very nice product, but I would recommend very much against buying it because there customer support is the worst I’ve ever experienced.
The problem arises when you have computer hardware failure. The license of the product is bound to the machine you used, and if that machine doesn’t exist anymore, for example because of a crashed hard disk, it basically comes down to the fact that you’ve lost your product, and cannot use it anymore.
In theory, in such cases you should contact the publisher (air music), and ask them to clear the activation from the stale machine at the license server side. But then you go into the hell of lousy customer support: very long response times, not answering your question but sending some general blah which doesn’t help at all, etc. Eventually they stated that they would reset the activation on their servers, but nothing changed, they didn’t do anything, and after that they didn’t respond at all.

Conclusion: nice product, awkward licensing system, and when you get problems with the licensing, very lousy customer support which results in not being able to use the product anymore.

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